Article 20: Corrective Actions & Duty of Information | EU AI Act

Article 20 of the AI Act provides valuable details related to the corrective actions necessary per the regulation and the duty of information on organizations.

If providers of high-risk AI systems, after making such systems available on the market or put them into service, realize that the systems are not complying with the rules set by the Act, they must take appropriate corrective actions to ensure their conformity. If necessary they must withdraw, disable, or recall the system.

They must also inform the distributors and, where relevant, the deployers, authorized representatives, and importers accordingly.

If high-risk AI systems pose a risk, as identified under Article 79(1), the provider must immediately investigate the causes behind it in collaboration with the reporting deployer. They must also inform the relevant market surveillance authority of the member state and, if applicable, the notified body that issued the certificate for the high-risk AI system per Article 44. The provider must specify the nature of the non-compliance and any corrective measures taken.