Helpscout

HelpScout

HelpScout is a cloud-based Customer Relationship Management (CRM) solution. It helps organizations streamline customer interactions via emails, live chats, and support tickets. Teams can further keep track of their customers’ chats, create a knowledge base, and collaborate.

Securiti and HelpScout

Securiti has partnered with HelpScout to enable its users to leverage Securiti DataControls Cloud. Based on a Unified Data Controls framework, DataControls Cloud allows users to gather deep intelligence and controls over all their data across the HelpScout environment. Via a single DataCommand Center, teams can use that data intelligence and control to streamline their data security, privacy, governance, and compliance functions.