Helpscout

HelpScout

HelpScout is a cloud-based Customer Relationship Management (CRM) solution. It helps organizations streamline customer interactions via emails, live chats, and support tickets. Teams can further keep track of their customers’ chats, create a knowledge base, and collaborate.

Securiti and HelpScout

Securiti has partnered with HelpScout to enable its users to leverage Securiti Data Command Center. Based on a Unified Data Controls framework, Data Command Center allows users to gather deep intelligence and controls over all their data across the HelpScout environment. You can also, query DSRs in the HelpScout data systems such as porting and erasure of data, etc. Via a single DataCommand Center, teams can use that data intelligence and control to streamline their data security, privacy, governance, and compliance functions.