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Companies worldwide are increasingly resorting to automated solutions to communicate with their customers and prospects. With telemarketing budgets skyrocketing, texting and outbound calls have become the most prevalent ways to communicate with customers.
The United States acknowledges the annoyance encountered by consumers when telemarketing personnel aggressively reach out to customers making unwanted calls and texts. Consequently, the Telephone Consumer Protection Act (TCPA), enacted in 1991, safeguards customers from unwanted telemarketing calls and honors their consent rights.
Consent does not have a time restriction or an expiration date. On the other hand, consent is related to the person who is being called, not to the phone number. As a result, if a phone number is reassigned to a new owner, whatever consent you may have given for that phone number is no longer valid. Consumers can also withdraw their approval at any moment and in any way.
The Telephone Consumer Protection Act (TCPA) is a federal law that prevents telemarketers and others from making specific automated calls, texts, or faxes. The Federal Communications Commission ("FCC") issues regulations to carry out the legislation.
A TCPA violation occurs when a company texts customers without their permission (unsolicited). All communication between the firm and the customer must occur only after the customer has given his or her written authorization.
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