The Ultimate CCPA Compliance Checklist

Disclosures

Under the CCPA's right to be informed, organizations must disclose personal information they collect with their owners. This disclosure is in two stages with different requirements for each.

Notice Before the Point of Collection

• The business cannot collect personal information (PI) before the consent notice is shown.
• The consent notice should state the categories of PI collected and the purpose for which the PI is being collected.
• The notice should also include a link titled ‘Do not sell my Personal Information’ if the business sells personal information.
• The notice should also include a link or direction to the Privacy Notice/Policy of the business.
• If more categories of PI are collected OR the purpose for which PI is being used changes, then an updated consent notice has to be shown.

Privacy Notice/ Policy

• Categories of PI collected along with purpose and categories of sources;
• Categories of PI sold/shared/disclosed (or if not) along with categories of third parties shared with and purpose;
• Description of rights under CCPA along with a process to exercise them and how verification of the request will be done (including a button titled ‘Do not sell my Personal Information);
• Contact information of business along with the last date of update of notice;
• If a business knows it sells PI of consumers below 16 years of age then process for opt-in and opt-out of the sale of minor's PI;
• Financial incentive policy if offered along with details of how a consumer's PI is evaluated and how consumers can opt-in and opt-out;
• For businesses handling 10,000,000 consumers PI in a year (June to June), DSR metrics (requests received, accepted, rejected and median no. of days to respond).

Data Types Regulated by the CCPA

The CCPA defines personal data as "Information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household."

Also, personal data doesn't always include names, addresses, and birthdates. It can also appear as images, audio clips, or other personal information if it fulfills the CCPA requirements.

Some examples include the following:

• Full name;
• Mailing address;
• Phone number;
• Email address;
• IP Address;
• Financial information;
• Social security number;
• Driver's license number;
• Passport number.

Other forms of personal data are inferences that can be drawn from the following:

• Consumer preferences;
• Characteristics;
• Psychological trends;
• Predispositions;
• Behaviors;
• Attitudes;
• Intelligence;
• Abilities;
• Aptitudes.

Selling Personal Information

Keeping the consumer informed is not the only thing organizations need to be aware of under the CCPA. Organizations need to ensure that the information they sell is according to the requirements of the CCPA. These requirements include:

• • Operationalizing 'Do not sell', i.e., ensuring consumers who have opted out, their PI is not sold/shared by the business within 15 days of receiving the request.
  • Signing and enforcing agreements with service providers as per CCPA requirements before sharing PI.
  • Provide individuals aged 16 or more with the ability to opt-out of the sale of their Personal information at any point.
  • Detecting and accepting global opt-out preference signals/browser settings etc., for online businesses.
  • Third parties who have bought the PI from the business will have to provide notice to consumers before using their sold PI for any other purpose than for which it was initially collected.
  • Stop selling PI of individuals aged 16 or younger without their consent.
  • Businesses must limit the subsequent sale of Personal Information by a service provider on behalf of the business if a consumer opts out of the sale of their PI.
  • Honor opt-out request for at least 12 months before attempting to re-obtain consent to sell personal information again.

The Right to Access

CCPA gives consumers the right to request access to any information held by organizations on the individual. Consequently, organizations are required to ensure the following solutions are available to their customers:

• Provide 2 options for consumers to request their personal information – an 800 number and another method, such as a web page.
• Verify the consumer’s request, for example, via a secure email.
• Provide all the required personal information within 45 days.
• If personal information was sold, organizations must also identify and inform the consumer of the sources of information, its collection purpose, and the categories of third parties to whom the data was sold to.

As per the CCPA, the following information must be provided in an access request:

• The categories of personal information the business has collected about the consumer in the preceding 12 months. For each category identified, the categories of third parties to whom it disclosed that particular category of personal information.
• The categories of sources from which the personal information was collected.
• The business or commercial purpose for which it collected or sold the personal information.
• The categories of third parties with whom the business shares consumers’ Personal Information.

The right to access is one of the toughest articles for businesses to comply with because organizations need to track the location of every consumer’s personal information in all on-premises and multicloud data systems. To meet this requirement, businesses need to identify personal and sensitive data solutions to help them ensure compliance with the CCPA.

The Right to Deletion

CCPA not only gives individuals the right to access their information but also the right to request the complete deletion of their data. The CCPA also allows consumers to request the deletion of their data. If an organization receives a valid, verified request from a consumer, it must ensure the consumer’s data is deleted. To fulfill this request, organizations need to do the following:

• Collect information from the consumer for the request. Information can easily be collected through a form or portal on the organization’s website.
• Use the collected information to verify the consumer’s request.
• Determine if any exceptions permit the organization to retain the records.
• Permanently and completely erasing the personal information on its existing systems except for archived or backup systems.
• Direct service providers to delete their records of the requesting consumers’ PI as well.

A consumer can send in a request to the business to delete their personal information, and covered businesses would have to comply if the PI is not required for:

1. Transactional reasons.
2. Security reasons.
3. Identifying and fixing errors.
4. Free Speech considerations.
5. CalECPA Compliance.
6. Research for Public Interest reasons.
7. Expected Internal Use.
8. Legal Compliance.
9. Other Internal Uses.

Cybersecurity

The CCPA grants aggrieved consumers the right to bring private lawsuits against an organization that has had a data breach due to lax security measures in which their personal data was compromised. The damages granted in lawsuits can start from $100 and go up to $750 per individual.

Organizations are therefore required to implement a robust cybersecurity framework to protect  themselves from litigation. In case of a data breach where the organization does not have reasonable procedures in effect to maintain the confidentiality of their consumers’ personal information, they will be facing the prospect of damages that could easily reach over $1 million if more than 10,000 people are impacted.

The law does not specifically mention the procedures which are deemed reasonable.

In 2016, the AG of California released a report on Data Breaches and defined reasonable security measures to mean the implementation of 20 controls listed in the Center for Internet Security’s (CIS) Critical Security Controls to identify the minimum level of information security that all organizations that collect or maintain personal information should meet and that an organization’s failure to implement all of the controls constitutes a lack of reasonable security.

The 20 controls are:

1. Inventory of authorized and unauthorized devices;
2. Inventory of authorized and unauthorized software;
3. Security configurations for hardware and software on mobile devices, laptops, workstations, and servers;
4. Continuous vulnerability assessment and remediation;
5. Controlled use of administrative privileges;
6. Maintenance, monitoring, and analysis of audit logs;
7. Email and web browsing protection;
8. Malware defense;
9. Limitation and control of network ports, protocols, and services;
10. Data recovery capability;
11. Secure configurations for network devices such as firewalls, routers, and switches;
12. Boundary defense;
13. Data protection;
14. Controlled access based on the need to know;
15. Wireless account control;
16. Account monitoring and control;
17. Security skills assessment and appropriate training to fill gaps;
18. Application software security;
19. Incident response and management;
20. Penetration tests and red team exercises.

Privacy Training

The CCPA requires that compliance professionals who handle consumer inquiries be trained on all the rights granted to consumers (this can be done through the help of online courses and training modules to give your staff a better understanding of the data privacy sector and how to manage consumers) under the CCPA, and how consumers can exercise those rights. This would include, for example, the employee's staffing, the 800 number, and the ones who are responding to consumer inquiries and requests for information.

The CCPA Compliance Checklist

It is advisable to go through each item on this checklist to ensure your organization is compliant with the CCPA.

Risk of CCPA Non-Compliance

The CCPA was drafted and implemented to protect the data privacy rights of all Californian residents by organizations collecting their data. It does so by mandating certain obligations that all organizations must follow when collecting users' data. Failure to do so can lead to heavy fines.

The California Attorney General's Office deals with any violations of the CCPA. It can levy civil penalties of up to $2,500 for each violation or $7,500 for repeated intentional violations after due notice and a 30-day cure period.

The aforementioned fines can be levied for any of the following:

• Failing to maintain a CCPA-compliant;
• Privacy Policy failing to respond to consumers' requests under the CCPA rights;
• Failing to provide adequate notice when collecting personal information;
• Selling consumers' personal information without providing an opt-out;
• Discriminating against consumers who exercise their CCPA rights.

Additionally, ​​consumers can file private lawsuits for between $100 to $750 damages or for actual damages for each incident of breach of their unredacted and unencrypted data stored in a business's server.

Key Takeaway

• Companies have to comply with CCPA regulations and fulfill all customer personal data requests.
• Failure to do so can result in hefty fines, lawsuits, and reputational damage.

Organizations that hope to comply with the CCPA using traditional methods will face several resource and time challenges. Automation is the only way to practically manage these requests. Securiti helps organizations automate their privacy management operations using artificial intelligence and robotic automation. Request a demo and start your CCPA compliance process today.