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Published on April 12, 2022 AUTHOR - Privacy Research Team
Users now expect a lot more from the businesses they deal with. It is not enough anymore to simply deliver the best product or service in the market. What happens after that has become equally important. This is particularly true about user data.
Organizations and websites use this data to better profile their potential users. The incentive for the organizations is to ensure the users' trust about this data being collected is never lost, as it is near impossible to regain. Hence, creating a user experience that is more likely to produce conversions.
Using the carrot and stick analogy, if the financial and economic incentives are the carrot, then the legal obligations to ensure an organization has appropriate privacy training in place for its employees is the stick.
Data protection regulations such as the GDPR and PIPEDA are just some of the most notable regulations requiring organizations to undertake proactive measures to train their employees regarding their privacy practices properly.
So, what are some of the essentials in privacy training, and where can an organization start? Read on to learn more.
Each organization is different. Naturally, the needs of each organization will be different as well. Once an organization decides that privacy training should be an essential part of an average employee's overall training and education, the next part is to decide what to include in this training.
Below are some areas any organization can focus on to ensure their employees have adequate privacy training and then expand upon it based on their unique needs.
The centerpiece for any privacy training should be educating all employees on the importance and vulnerability of their data, particularly their personally identifiable information (PII) and sensitive data.
Whoever designs the privacy training course should ensure that there are appropriate resources within it to properly educate all employees about the distinction between all types of data and how to categorize them based on their importance. Particular importance should be given to data such as location, identification number, racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, health records, and biometric information.
Once your employees understand just how vital an asset their data is, in addition to how devastating it can be if it were to be compromised, it is essential to educate them on the various data privacy laws that are in place globally.
Going a step further than simply explaining what the laws entail for an organization, the employees must be educated on how an organization's overall compliance with these laws depends on the adaptation of certain practices by the employees and the organization as a whole.
There's no point in confusing them with jargon, so ensure that the laws and how they affect your current practices are explained in as simplistic terms as possible to ensure no ambiguity occurs.
Technology has developed in leaps and bounds over the past few years. However, as technology has grown, so have the methods of those that wish to use it for nefarious purposes. One such technique that is popularly used is known as social engineering.
The effectiveness of social engineering lies in just how easy it can be used to compromise an entire system using the most basic tools. Suppose an employee receives an email from a known contact with an almost legitimate-looking link or plugs in a USB drive they found lying around the company parking lot. It may seem bizarre, but it never fails to surprise just how many employees fall for these tricks and end up costing the organization millions in data breaches.
Proper training is necessary to educate employees in identifying and adequately reporting such social engineering attempts to avoid causing the organization any significant trouble.
Dedicated training to understand, implement, and evaluate sound privacy policies is a good idea. What makes these privacy policies so important is the fact that they are not rocket science. These are standard practices that an employee should be expected to follow irrespective of anything else.
Some privacy practices that an organization should emphasize for its employees include the following:
One of the unspoken rules within the business world has always been to educate the right people for the right job. However, that mantra may not work out so well regarding privacy training. This is because, unlike several other potential threats faced by a client, privacy-related threats can jeopardize the entire organization. So, which teams exactly need this privacy training.
Privacy training is a set of practices to educate the workforce about what data they need to protect, which laws they need to adhere to, and most importantly, what pitfalls they need to avoid. The purpose is to eliminate, or at the very least, minimize the chances of an organization falling victim to data breaches or non-compliance with data regulations. This is only possible when the entire workforce is on the same wavelength and follows the same guidelines to ensure the possibility of such data breaches or non-compliance is as minimal as possible.
The key to having a proactive and updated privacy training program is to be in touch with what's new in the world of data privacy. It doesn't take long for new developments to occur that can change how organizations perceive data privacy for both themselves and their customers.
Securiti is a market leader in providing data privacy-related enterprise solutions. With an AI-driven automated privacy framework, Securiti provides enterprises with a system that effortlessly automates most compliance tasks. More importantly, it has an incredible collection of resources related to PrivacyOps best practices to help employees understand the framework.
Anyone can sign up for this course and increase their knowledge on the subject ten folds.
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