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UAE TRA’s Consumer Protection Regulations

Last Updated on November 19, 2023

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The United Arab Emirates (UAE) has a Federal Telecommunication Law ( Federal Law) which requires that a company must hold a license in order to provide public communications services and operate public telecommunication networks. Under this Federal Law, a Telecommunication Regulatory Authority (TRA) was established which regulates the telecommunication sector in the UAE.  The TRA is involved in ensuring cybersecurity and hosting the UAE's Computer Emergency Response Team. The TRA also actively regulates consumer protection and has recently issued an updated Consumer Protection Regulations (CPR). The CPR has few provisions that directly relate to the data privacy of subscribers to telecommunication services. Under the CPR, a licensed company shall take all reasonable measures to protect the privacy of the subscriber’s information that it maintains in its files, whether in electronic or paper form. Furthermore, licensees shall use reliable security measures against risks such as loss or unauthorised access, destruction, leakage, inappropriate use, modification and/or unauthorised disclosure.

The solution

Securiti enables organizations to comply with the TRA CPR through AI-driven PI data discovery, DSR automation, documented accountability, enhanced visibility into data processing activities, and AI-driven process automation.

UAE Consumer Protection Regulations compliance Solution

Securiti supports enterprises in their journey toward compliance with the TRA CPR through automation, enhanced data visibility, and identity linking.

See how our comprehensive PrivacyOps platform helps you comply with various sections of the TRA CPR.


Continuous monitoring and tracking

TRA CPR Section: 18

Keep track of risks against non-compliance to privacy provisions by continuously monitoring and scanning data.

Personal data explorer overview
People Personal Data Linking

Automate People Data Graph

Discover personal data stored across all your internal and external systems within the organization and link them back to a unique data subject. Also, visualize personal data sprawl and identify compliance risks.

Monitor and track consent

TRA CPR Sections: 18.5

Track and honor consent and consent revocation as well as any changes to individual’s preferences concerning the use of their personal data to prevent the transfer or processing of data without their consent.

Universal Consent Management Dashboard
UAE TRA CPR Readiness Assessment

Assess TRA CPR readiness

TRA CPR Sections: 15.1, 15.2, 18

Measure your organization’s posture against TRA CPRrequirements with the help of our multi-regulation, collaborative, readiness, and data protection impact assessment system. It allows you to identify gaps in compliance and address the risks. Seamlessly expand assessment capabilities across your vendor ecosystem to maintain compliance against TRA CPR requirements.

Map Data Flows

TRA CPR Section: 18, 20.10

Track data flows in your organizations by having a centralized catalogue of internal data process flows as well as flows for data transfer to service providers and other third parties. Maintaining updated records of data processing activities enables you to demonstrate compliance with the applicable legal requirements.

Data Flow Mapping
Vendor Risk Management

Manage vendor risk

TRA CPR Sections: 18.8

Track, manage and monitor privacy and security readiness for all your service providers from a single interface. Collaborate instantly with vendors, automate data requests, and manage all vendor contracts and compliance documents.

Facts related to TRA CPR


The principal law that relates to the telecommunications sector is Federal Law No. 3 of 2003 in the UAE.


Telecommunications services are defined in the Telecoms Law as delivering, converting, broadcasting or receiving, through a telecommunications network.


The two main providers of public telecommunications services (‘Etisalat’ and ‘du’) are licensees of the TRA.


The TRA has the power to issue ex-ante regulations and decisions in regard to practices under the Federal Law.


Contravention of few provisions of TRA CPR can carry a risk of criminal prosecution, resulting in fines and imprisonment.


The UAE's licensed operators may take steps to block access to certain services they consider to be in breach of the UAE’s Telecommunications Laws.

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