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UAE TRA’s Consumer Protection Regulations

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PrivacyOps - Automation & Orchestration for Privacy Compliance
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Privacy Law Type

The United Arab Emirates (UAE) has a Federal Telecommunication Law ( Federal Law) which requires that a company must hold a license in order to provide public communications services and operate public telecommunication networks. Under this Federal Law, a Telecommunication Regulatory Authority (TRA) was established which regulates the telecommunication sector in the UAE.  The TRA is involved in ensuring cybersecurity and hosting the UAE's Computer Emergency Response Team. The TRA also actively regulates consumer protection and has recently issued an updated Consumer Protection Regulations (CPR). The CPR has few provisions that directly relates to the data privacy of subscribers to telecommunication services. Under the CPR, a licenced company shall take all reasonable measures to protect the privacy of the subscriber’s information that it maintains in its files, whether in electronic or paper form. Furthermore, licensees shall use reliable security measures against risks such as loss or unauthorised access, destruction, leakage, inappropriate use, modification and/or unauthorised disclosure.

The solution

Securiti enables organizations to comply with the TRA CPR through AI-driven PI data discovery, DSR automation, documented accountability, enhanced visibility into data processing activities, and AI-driven process automation.

securiti dashboard

Securiti supports enterprises in their journey toward compliance with the TRA CPR through automation, enhanced data visibility, and identity linking.

See how our comprehensive PrivacyOps platform helps you comply with various sections of the TRA CPR.


Continuous monitoring and tracking

TRA CPR Section: 18

Keep track of risks against non-compliance to privacy provisions by continuously monitoring and scanning data.

Automate People Data Graph

Discover personal data stored across all your internal and external systems within the organization and link them back to a unique data subject. Also, visualize personal data sprawl and identify compliance risks.

Monitor and track consent

TRA CPR Sections: 18.5

Track and honor consent and consent revocation as well as any changes to individual’s preferences concerning the use of their personal data to prevent the transfer or processing of data without their consent.

Assess TRA CPR readiness

TRA CPR Sections: 15.1, 15.2, 18

Measure your organization’s posture against TRA CPRrequirements with the help of our multi-regulation, collaborative, readiness, and data protection impact assessment system. It allows you to identify gaps in compliance and address the risks. Seamlessly expand assessment capabilities across your vendor ecosystem to maintain compliance against TRA CPR requirements.

Map Data Flows

TRA CPR Section: 18, 20.10

Track data flows in your organizations by having a centralized catalogue of internal data process flows as well as flows for data transfer to service providers and other third parties. Maintaining updated records of data processing activities enables you to demonstrate compliance with the applicable legal requirements.

Manage vendor risk

TRA CPR Sections: 18.8

Track, manage and monitor privacy and security readiness for all your service providers from a single interface. Collaborate instantly with vendors, automate data requests, and manage all vendor contracts and compliance documents.

Facts related to TRA CPR


The principal law that relates to the telecommunications sector is Federal Law No. 3 of 2003 in the UAE.


Telecommunications services are defined in the Telecoms Law as delivering, converting, broadcasting or receiving, through a telecommunications network.


The two main providers of public telecommunications services (‘Etisalat’ and ‘du’) are licensees of the TRA.


The TRA has the power to issue ex-ante regulations and decisions in regard to practices under the Federal Law.


Contravention of few provisions of TRA CPR can carry a risk of criminal prosecution, resulting in fines and imprisonment.


The UAE's licensed operators may take steps to block access to certain services they consider to be in breach of the UAE’s Telecommunications Laws.

On 30th September 2020, the Central Bank of UAE issued a new Stored Value Facilities Regulation (the “ SVF Regulation”) to support the development of digital payment services in the UAE. The SVF Regulation was designed to facilitate access to the UAE market for SVF providers, Payment Service Providers (PSPs) and FinTech Firms, whilst continuing to protect customer interests, ensuring proper business practices and supporting the development of payment products and services in the UAE.

There are few sections under the SVF Regulation that prescribes the data protection requirements for the SVF licensees. The SVF Regulation requires that an SVF licensee must adequately protect customer’s data which are required to be stored and maintained in the UAE. It also prescribes that an SVF licensee must store and retain all customer and transaction data for a period of five years from the date of the creation of the customer data, or longer if required by other laws.

Furthermore, the SVF licensees must also have adequate policies, procedures and measures in place to protect their information and accounting systems, databases, and other records and documents from unauthorized access, unauthorized retrieval, tampering and misuse.

securiti dashboard

The solution

See how the comprehensive PrivacyOps framework can help you comply with various sections of the CBUAE SVF Regulation


Assess CBUAE SVF Regulation readiness

Articles: 2, 3(5)(6), 8(1), 9(10), 10(5)(6), 12, 13(7.4)

With the help of our multi-regulation, collaborative, readiness, and privacy impact assessment system, you can gauge your organization's posture against the CBUAE SVF Regulation requirements, identify the gaps, and address the risks. Seamlessly being able to expand assessment capabilities across your vendor ecosystem to maintain compliance against the regulation.

Continuous monitoring and tracking

Article: 8(1), 9(10), 10(5), 12

Keep track of risks involved by continuously scanning and monitoring data against non-compliance to the protection of data, security controls, or data residency.

Manage vendor risk

Articles: 3(5)(6), 8(1)(14)(15), 12(43-47), 13(7.4)

Keep track of privacy and security readiness for all your service providers from a single interface. Collaborate instantly with vendors, automate deletion requests, and manage all vendor contracts and compliance documents.

Map Data Flows

Article: 10(6)

Track data flows in your organizations, trace this data, catalogue, transfer, and document business process flows internally and to service providers or third parties.

Breach Response Notification

Article: 12(4)(30)

Automate compliance actions and breach notifications to concerned stakeholders with regards to security incidents by leveraging a knowledge database on security incident diagnosis and response.

breach response notification

Facts Related to CBUAE SVF Regulation


The SVF Regulation applies to all companies licensed under the now-repealed Regulatory Framework for Stored Value and Electronic Payment Systems and those looking to conduct SVF activities under the SVF Regulation.


While banks are exempted from this regulation, they are still required to notify the Central Bank in writing, if they plan to issue an SVF.


The SVF Regulation requires that outsourcing arrangements with third parties must  contain adequate data protection and data handling controls.


Central Bank of UAE expects licensees to have an incident management framework to manage, report, and deal with significant technology-related incidents.


For an SVF license, an applicant must also have, among other things,  an independent assessment on effective risk management, technology risk and internal controls framework.

Automating privacy operations across your organization

The multi-disciplinary practice to grow trust-equity of your brand and comply with privacy regulations.

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“By leveraging the PrivacyOps constructs from this book across our organization we were able to not only save time and money but also mitigate the risks associated with manual methods of privacy management.”

- Marty Collins, Chief Privacy and Legal Officer, QuinStreet, Inc